Privacy policy
Last updated: August 2026
1. Who we are
TruckAgent provides fleet operations software for transport companies. This policy explains what personal information we collect through the application and website, why we collect it, and how we look after it. We process personal information in line with the Protection of Personal Information Act, 2013 (POPIA) and other applicable laws in the countries where our customers operate.
2. Information we collect
We collect account information such as names, email addresses and phone numbers of the people your company invites to the system. We store the operational data your company enters, including trips, fuel and cost records, vehicle details, driver documents, compliance documents and invoices. Where the tracking feature is used, we collect vehicle and driver location data. Photographs of documents submitted by drivers are stored so they remain available against the records they created.
3. How we use information
Information is used solely to provide the service: operating the application, generating reports and invoices, sending alerts your company configures (such as document expiry warnings), and keeping an activity log of who created or changed records. We do not sell personal information, and we do not use your operational data for advertising.
4. Automated document reading
Photographs of fuel slips, invoices and delivery notes are processed by an AI service to extract the details shown on the document. Extracted data is always reviewed and confirmed by your office staff before it is treated as final.
5. Storage and security
Data is stored in a managed database with encryption in transit and at rest. Access is controlled per user with role based permissions, so drivers can only submit documents and office staff access is limited to your company's own records. We keep backups for disaster recovery.
6. Sharing
We share information only with the service providers needed to run the application, such as hosting, email delivery and document reading services, and only to the extent necessary. We may disclose information where required by law.
7. Your rights
You may request access to, correction of, or deletion of your personal information. Account holders can manage most information directly in the application. For anything else, contact us through the contact page and we will respond within a reasonable time.
8. Changes to this policy
If this policy changes, the updated version will be published on this page with a new date at the top.